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Cancellations, SHIPPING, Returns & Refunds:

1. CANCELLATION OF MEAL PROGRAM

YOU MAY CANCEL YOUR MEAL PROGRAM SUBSCRIPTION AT ANY TIME BY EMAILING OUR TEAM AT PLANTIFULBKK@GMAIL.COM OR CONTACTING US VIA LINE OFFICIAL @PLANTIFUL.BKK. ALL CANCELATIONS MUST BE DONE 24 HOURS PRIOR DELIVERY. YOU WILL BE RESPONSIBLE FOR ALL CHARGES (INCLUDING ANY APPLICABLE TAXES AND OTHER CHARGES) INCURRED WITH RESPECT TO ANY MEAL ORDER PROCESSED PRIOR TO THE CANCELLATION OF YOUR MEAL PROGRAM SUBSCRIPTION.

 

Orders can be cancelled for a 100% refund up to 7 days prior to the start of your program, with the exception of your first week’s Order, which cannot be cancelled. If you need to make changes to your first week, you must contact us via Line Official @plantiful.bkk 24 hours prior delivery to request the change.

2. SHIPPING, HANDLING, AND DELIVERY

You agree to pay any shipping, handling, and delivery charges shown at the time you make a purchase. We reserve the right to increase, decrease, add or eliminate these charges from time to time, but we will provide notice of the charges applicable to you before you make your purchase. 

 

  1. DELIVERY LOGISTICS

Current Delivery Area

We currently deliver to all BANGKOK AND THE VICINITY AREA. We delivery Mondays-Friday from 7.00AM-11.30AM. 

We ask that you leave detailed delivery instructions when checking out for your meal program. For example:

- Where should we leave your Plantiful Bag. (the more descriptive the better)

- Is yours a residence or commercial building?

- Should we leave the box at your doorstep or with a doorman?

- Would you like the delivery team to call you on arrival?

 

Delivery Schedule

We will notify you via email should there be a change in delivery schedule, including due to holidays.

Delivery Disclaimer

All Plantiful meals should be kept refrigerated until consumed and freshness cannot be guaranteed past the 4th day from delivery date. It is up to the client to maintain freshness once received. 

Once the delivery has been made, we are no longer responsible for any damage to the delivery or for the security of its contents. You are responsible for inspecting all Products you receive from us for any damage or other issues upon delivery. In addition, you are solely responsible for determining the freshness of the Products you receive. If you think the contents are not suitable for consumption or have been tampered with, please let us know as soon as possible so we can find a more suitable arrangement for the next delivery.

 

3. RETURNS, REPLACEMENTS, REFUNDS, AND CREDITS

Since our products are handcrafted and made-to-order with fresh ingredients, we cannot accept returns. All sales are final. If a product arrives damaged or you have concerns, please contact our Team (plantifulbkk@gmail.com or Line Official: @plantiful.bkk). We do our best to ensure a flawless experience, and depending on the circumstances, we may, in our sole discretion, replace the meal or products, provide you with a full or partial refund for the purchase price of that meal or products, or provide you with a credit for that meal or product that will be automatically applied to future deliveries under your meal program subscription. If issued, a refund may take 3-5 business days to show up, depending on which bank you use. If you are provided with a credit for a future program, we may implement the credit in a variety of ways at our discretion, including extending the program for you ourselves, providing you with a discount code to use on a future Order, or applying a credit to your account, which will be automatically deducted from your next payment. If you have any questions regarding the replacement, refund, and credit logistics, please reach out to us at plantifulbkk@gmail. or Line Official @plantiful.bkk for help.

 

Refunds will not be issued for delays that are the result of factors outside Plantiful's control, including but not limited to weather, traffic, and unexpected events as they relate to our delivery partners. If for any reason we have to cancel your delivery, you will be notified by email or Line Official, and the number of meals canceled will be automatically added to the end of your program. If this does not suit your schedule, please let us know and we will do our best to find a better arrangement.

privacy policy

This Privacy Policy describes how information about you is collected, used, and disclosed by Plantiful Co., Ltd. (here referred to as "we", "us", and "Plantiful") in connection with your use of our websites, mobile applications, products, services, communications, or other interactions with us (collectively, the "Service"). Your use of the Service indicates your consent to Plantiful's collection, use, and disclosure of information about you as described in this Privacy Policy.

  1. THE INFORMATION WE COLLECT

We collect information about you when you use our Service. The types of information we collect depends on the services and the features you use on the Service. Please note that we need certain types of information to provide the Service to you. If you do not provide us with such information, or if you ask us to delete that information, you may no longer be able to access or use certain Service features.

  1. a. Information You Provide Directly to Us

We may ask you to provide information to us when you use the Service, for example, when you:

  • Register for a Plantiful account, or make a purchase;

  • When you review our products;

  • Subscribe to our newsletters or email lists;

  • Register or participate promotions, surveys, contests, or events;

  • Your requests for support and/or technical assistance;

  • Your transmission of user content or other information to us; and

  • Any other communications you have with us.

The information you provide directly to us may concern you or others and may include, but is not limited to:

  • Account and Purchase Information, such as your full name, mailing address, email addresses, age, username, password, phone numbers, and other information you provide.

  • Transaction information, such as information about Plantiful products or services that you purchase, shipping and delivery information, and information related to refunds, credits, and cancellations.

  • Payment and Financial Information: We or our service providers may collect payment information from you, such as payment card number, expiration date, billing address, and payment account name.

  • Content and Other Information You Provide to Us: We collect additional content and information that you voluntarily provide us, such as content you submit when you contact us via the Service, by e-mail, when you interact with or mention us on third party social media sites, or when you request technical or customer support. If you contact us by email, phone, chat or text, we may keep a record of your contact information and the correspondence.​

 

  1. Information We Collect From Social Media and Other Content Platforms

When you “like” or “follow” us on Facebook, Instagram, or other social media sites, we may collect some information from you including your name, e-mail address, and any comments or content you post relevant to us. We may also collect your information if you sign up for one of our promotions or submit information to us through social media sites.

 

  1. HOW WE USE THE INFORMATION WE COLLECT

We use your information for business and commercial purposes, such as to:

  • Provide, maintain, and improve the Service and products provided by Plantiful;

  • Manage your account and send you related information, including confirmations, updates, technical notices, security alerts and support and administrative messages;

  • Respond to your comments, questions, and requests, and provide customer service;

  • Communicate with you about the Service, products, offers, surveys, events, content, and other news and information we think may be of interest to you;

  • Monitor and analyze trends, usage, and activities in connection with the Service and our communications to you;

  • Detect, investigate, and prevent fraudulent transactions and other illegal activities, protect the rights and property of Plantiful and others, and comply with legal requirements;

  • Personalize and improve the Service and provide advertisements, content, and features that match your profile and interests, and remember information about your preferences for the Service;

  • Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards; and

  • Carry out any other purpose for which the information was collected 

 

We may aggregate and/or de-identify information collected through the Service. We may use de-identified or aggregated data for any purpose, including without limitation for research and marketing purposes and may also share such data with any third parties, including without limitation, advertisers, promotional partners, sponsors, event promoters, and/or others.

 

  1. WITH WHOM & WHY WE SHARE YOUR INFORMATION

We may share or disclose your personal information for the following reasons:

  • With employees, vendors, consultants, and other service providers who need access to such information to carry out work or perform services on our behalf, such as fulfill your order or assist in communication with you.

  • When you purchase a product that includes benefits from a partner organization, your email address may be shared with the partner for the purposes of fulfilling your purchase. Please refer to partner companies' sites for their Privacy Policy regarding the collection, use, and storage of your personal information.

  • In response to a request for information if we believe disclosure is in accordance with, or required to (i) comply with the law; (ii) comply with legal processes or governmental requests; (iii) prevent, investigate, detect, or prosecute criminal offenses or attacks on the technical integrity of our website or our network; and/or (iv) to protect the rights, property, safety and security of our employees, our website visitors, and/or the public.

  • If we believe your actions are inconsistent with our Terms & Conditions or other policies, to protect the rights, property or safety of Plantiful and others.

  • In connection with, or during negotiations of, any merger, acquisition, sale of assets or any business, other change of control transaction or financing; between any future parent, subsidiary, and/or affiliated company.

  • With advertising and analytics partners to serve advertisements on our behalf across the internet and to provide analytics services. These entities may use Cookies in the same way we do, to among other things, track and analyze data, determine the popularity of certain content, deliver advertising and content targeted to your interests and better understand your online activity. 

  • With marketing cooperatives to send direct mail. As part of our participation in marketing cooperatives, we may disclose your name and postal address (but not your email address or payment card information) so that other select reputable companies can mail you information about their products that may interest you. If you prefer that we do not share your name and address with other marketers, please opt-out via this opt-out form

  • With your explicit consent or at your direction.

When you participate in the Service by posting content or participating in publicly-accessible forums (such as when posting reviews of our products), please note that some of your profile information may be exposed publicly. PLEASE BE CAREFUL WHEN DISCLOSING ANY INFORMATION IN PUBLIC POSTING AREAS. WE ARE NOT RESPONSIBLE FOR THE USE BY OTHERS OF THE INFORMATION THAT YOU DISCLOSE IN PUBLIC POSTING AREAS.

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